Frequently asked Questions
Servicing & Repairs
How often should I charge the batteries on my mobility scooter/electric wheelchair?
What batteries do I need for my scooter?
What products do you service/repair?
How often should I have my product serviced?
Do I have to have my product serviced?
My mobility equipment has a fault, do I need it serviced?
I can’t get my product to you for servicing/repair, can you come to me?
How long will it take for you to repair my product?
I use my scooter every day, what can I do while it’s being repaired?
Do you do LOLER testing and do I need it?
Insurance & Warranty
What does insurance cover on a mobility scooter or electric wheelchair?
Do I have to insure my product?
What does the manufacturers warranty cover on a product?
What is an extended warranty?
What are your opening times?
Do you charge for delivery?
I’ve looked through your catalogue and can’t find what I need, can you help?
Do I need a driving license to use an electric wheelchair or a mobility scooter?
Do I have to pay VAT on mobility equipment?
I would like to visit your showroom, do I have to make an appointment?
It’s difficult to get my family member/friend down to your showroom, do you do home visits?
A lot of items on your website say “Book Assessment” what does this mean?
Do you sell any second hand products?
I have some mobility equipment I no longer need, do you buy second hand goods?
Do you know anyone else who may purchase second hand mobility equipment?
Do you offer any financing options?
Bathroom Conversions/Wet Rooms
If you are looking to have your bathroom adapted to help the elderly, less-abled and disabled stay in the comfort of their own home then we can help.
Working closely with our partners at EA Mobility they can offer a range of bathroom solutions, tailored specifically to your home.
Our partners will happily provide a free in-home consultation to talk through your individual needs and to assess the options available to you in your home. Following this consultation they will then provide you with a free quotation.
An easy access, fully fitted shower room conversion including tiling and more from only £4,999 fully fitted!
For an example of some of the options available to you, feel free to visit our showroom where we have a walk in bath and sample wet room on display.